ROYAL PROFIT SL, Online Marketing company has decided and promoted the implementation of a Quality Management System based on the UNE-EN ISO 9001 standard. The implementation of this management system offers our users and other interested parties the maximum guarantees of quality and satisfaction, as well as evidence of our commitment to quality in customer service and compliance with all established legal requirements.
We establish as basic principles of our Quality Policy:
- Satisfy and meet the needs of our customers through personalized service and attention. And that is, our customers are our reason for being.
- Quality of service as a fundamental characteristic understood as professionalism, seriousness, flexibility and quality of the services provided.
- Capacity for innovation, to anticipate the needs of our customers.
- Qualification and involvement of personnel, as a fundamental tool for get give the quality expected by customers.
- Evaluation and continuous improvement of our work and continuous monitoring of our suppliers of products and services, with the aim of ensuring the highest quality associated with our activities.
This Quality Management System is defined and developed in the Quality Manual and in the documents that emanate from it, being therefore required knowledge and compliance for all company personnel in the development of their activities. In addition, certain objectives are established annually, always in accordance with the strategic objectives proposed, whose follow-up and achievement allow us to assess the effectiveness of the Quality System and the continuous improvement of our organization.